Refund and cancellation policy

Merchant Center setup

You pay when you sign up. If Merchant Center does not approve your account within 30 days of the day you submit it to Merchant Center for review, we refund 100% of the fee. "Approved" means Merchant Center approves the account and your products are showing.

No refund when: you declared untrue identity or documents, sell products Google prohibits, did not follow the fix list we gave you, edited the site after handover, or the account was suspended before we started (that is an appeal case). Cancel before we send the review report: full refund. Cancel after the report is sent: no refund, except in the 100% refund case above.

Merchant Center appeal

You pay the fixed fee when you sign up. We refund 100% if Google rejects the appeal, or if the suspension is still in place 30 days after you file it. "Lifted" means Google tells you by email, or states in your Merchant Center account, that the suspension has been lifted. No refund when: you declared untrue identity or documents, sell products Google prohibits, did not follow the fix list we gave you, or edited the site after handover. We also refund in full if we do not deliver the diagnosis, fix list and evidence pack as quoted. Cancel before we send the fix list: full refund; after that: no refund, except in the 100% refund case above.

N8N workflows

Setup fee refunded if we do not deliver what was quoted. Cancel before the build starts: full deposit refunded. Cancel after the build starts: the 50% deposit is not refunded. Provider fees (hosting, AI) are paid by you directly and are not refundable by us.

Monthly maintenance never auto-renews; stopping takes effect from the next month.

How to ask, and when you are paid

Email us with the quote number and, if there is one, a screenshot of the Merchant Center or Google notice. We reply within 3 business days and refund within 7 business days after confirming the refund conditions are met, through the method you paid with. Business days follow Vietnam time.

Contact

Aurellian Selling Group LLC, 117 S Lexington Street, STE 100, Harrisonville, MO 64701, United States. Email: support@aurelliangroup.com.